Comments on: How I Fixed The Intermittent Connection Problem Of My Smart Bro Canopy https://macuha.com/2010/03/internet/how-i-fixed-the-intermittent-connection-problem-of-my-smart-bro-canopy/ The officially awesome blog of Marhgil Macuha! Wed, 27 Jun 2012 18:27:12 +0000 hourly 1 https://wordpress.org/?v=6.7.5 By: novydcute https://macuha.com/2010/03/internet/how-i-fixed-the-intermittent-connection-problem-of-my-smart-bro-canopy/#comment-20325 Tue, 27 Jul 2010 01:01:53 +0000 http://www.macuha.com/?p=2543#comment-20325 advice ko lang sa smart broadband sana kung may problem yung site nyo dapat bawasan nyo yung bill namin like globe, basta nagkaproblem sa net mo next bill mo bawas na… and pansin ko lang sa smart bro dati hangang-hanga ako sa consistent ng signal nyo pinagmamalaki ko pa nga kayo kase although mabagal consistent naman hindi madalas ma dc, ngayon pumpilit kayo maging 2mbps, ano naman nangyari lagi naman disconnected… mas pipiliin ko n ang 512kbps kesa 2mpbs kuno kung lagi naman kami disconnected… since 2007 nako naka smart bro pero klahit masakit at napamahal na ito saken di ko na ito babayaran hahayaan ko na lang putulin nyo,…

]]> By: bot4ever https://macuha.com/2010/03/internet/how-i-fixed-the-intermittent-connection-problem-of-my-smart-bro-canopy/#comment-15939 Sat, 26 Jun 2010 02:07:16 +0000 http://www.macuha.com/?p=2543#comment-15939 smartbro knows the problem…sino b makalaro or maka browse n every 2-3mins disconnected..im experiencing this almost a month na..wla p din nagawa..i’ve done everything from tcpoptimizer..tweaking everything dns,proxy etc…not the canopy kc d n tlga ma access
the longest im online is 20minutes..im a heavy online gamer and i cant possibly play like that

@ts ..everytime i browse for help…ito lagi lumalabas pero wla nmang na itulong..sorry

and i dont believe in LOS..its wireless yes pero that doesnt mean..straight line ang pagkuha ng signal..its just one of their excuses..mas tanggap ko pa kung “sir madami na po kc kyong na approved namin d n pla kaya ng base station”

]]> By: kcaz https://macuha.com/2010/03/internet/how-i-fixed-the-intermittent-connection-problem-of-my-smart-bro-canopy/#comment-15835 Fri, 25 Jun 2010 11:23:57 +0000 http://www.macuha.com/?p=2543#comment-15835 Na experienced q rin yan laging nddisconnect nung last week pa. nagpunta nga ang mga taga smart d2 at ginawa pero 1 day lng ganun na ulit. tawag ulit aq sa smart pero sinasabi na visible daw yung connection q.. pero sa umaga lng ngyayari to sakin pero sobrang bagal na ng connection q. sinu marunung d2 na mg set up ng canopy ung step by step balak q ibahin ang location ng canopy q. at ung canopy settings panu ba maoopen yun dati kc alam q ngyon hindi na ng sisimula na sa 10.xxx.xx.x . dun sa may alam post namn. thanks.

]]> By: nashspecs https://macuha.com/2010/03/internet/how-i-fixed-the-intermittent-connection-problem-of-my-smart-bro-canopy/#comment-14810 Tue, 08 Jun 2010 16:02:52 +0000 http://www.macuha.com/?p=2543#comment-14810 Talisay, Batangas. i think its already exactly one year since we got our internet installed here. i started experiencing this intermittent connection for about two weeks already. its like everyday im calling to smartbro CSRs to get help regarding this problem. i made like 3-5 calls a day and stating them over and over again the same thing. Making me do so many troubleshooting and voila!!! its still the same intermittent connection i am getting. i didnt stop calling them and request for a tech visit. then imediately after 2 days, they sent me 2 techs to solve my problem. one sat in front of my pc, checked my APs, found 3 and told me that the AP i am using that time is an old one and it keeps on disconnecting me. so he made a conclusion that that AP is the root cause, so he decided to change my AP to one of the three and told me that it wouldn’t be happening anymore. so i trusted him.

and after how many minutes after they left, the intermittent connection returned proving that it really didnt solved my problem. i called so many times again and still they keep on telling me that they are really informing the base station that i am on right now. no changes and i am still getting the same thing. now worse. those first days that i got this problem, i am like being disconnected for 10 seconds twice every hour. now i am experiencing this even worse, like il be connected for 3mins and then disconnected for 2mins. on and on.. so freaking bad ever!!

solution part which i think may solve the problem, as what i have read for how many forums and threads, considering all possible things…..

******************there may be a possible obstruction along the LOS (Line of Sight) between your antenna and the base station. Probably the best answer because there might be these trees before that are not that tall enough when we have our antennas installed (thats why we were able to get a nice signal before) and those trees grew, tall enough to block our LOS right now. but AP switching might be able to solve also this problem because there may still be one of those APs that are strong enough to make it to ur antenna (im talking about the signal strength).
BOTTOM LINE is cut the trees that might be blocking the signal, or put additional height to ur antenna high enough to get a better signal.

This is only a conclusion of mine, and might be different for others.. but i will be taking this belief into application so as to prove if it would be the real solution. 2 to 5 days from now, i will be reposting here again the result if it really solved the problem.. fingers crossed… 😀

]]> By: camz https://macuha.com/2010/03/internet/how-i-fixed-the-intermittent-connection-problem-of-my-smart-bro-canopy/#comment-14803 Tue, 08 Jun 2010 09:13:51 +0000 http://www.macuha.com/?p=2543#comment-14803 @jhe : yup the connections are crazy these past few days… I had the same problem.. try this out.. go to accessories, click command prompt, you’ll see a black window…
type ipconfig
take a look at the IPv4 address ….. if it starts at 192.x.x.x then you are connected … but if it 169.x.x.x then you are disconnected…
type ipconfig /release
after the ip address has been released
type ipconfig /renew
your connection should be restored …
hope this helps…

]]> By: jhe https://macuha.com/2010/03/internet/how-i-fixed-the-intermittent-connection-problem-of-my-smart-bro-canopy/#comment-14780 Mon, 07 Jun 2010 01:49:07 +0000 http://www.macuha.com/?p=2543#comment-14780 s browser. maybe this could help me too. kasi since thursday (June 3, 2010) we cannot access the internet although we are connected to the network but there is no receive kaya laging sever not found. kapag tumawag kami sa hotline they always insisted na ok naman dun sa kanila. pero di kami talaga makapaginternet sayang naman ung binabayad namin. pero before yun intermittent din connections namin tapos yun nga bigla na lang di na nawawal ung receive. your help would be appreciated very much thanks.]]> can you please state more about this. . . i mean what are step by step: >>>> I saw how they changed settings. I saw how they scanned for new APs. I saw how they configured the new canopy and how they connected to the old access point. They did all the configuration on my laptop’s browser.
maybe this could help me too. kasi since thursday (June 3, 2010) we cannot access the internet although we are connected to the network but there is no receive kaya laging sever not found. kapag tumawag kami sa hotline they always insisted na ok naman dun sa kanila. pero di kami talaga makapaginternet sayang naman ung binabayad namin. pero before yun intermittent din connections namin tapos yun nga bigla na lang di na nawawal ung receive. your help would be appreciated very much thanks.

]]> By: camz https://macuha.com/2010/03/internet/how-i-fixed-the-intermittent-connection-problem-of-my-smart-bro-canopy/#comment-14697 Tue, 01 Jun 2010 02:34:51 +0000 http://www.macuha.com/?p=2543#comment-14697 you may want to ask SmartBro again… they made adjustments last month and I’m getting up to 2MBps on speedtest now… a couple of months ago, my speed was only 250kbps…

]]> By: Jen https://macuha.com/2010/03/internet/how-i-fixed-the-intermittent-connection-problem-of-my-smart-bro-canopy/#comment-14392 Fri, 07 May 2010 21:09:09 +0000 http://www.macuha.com/?p=2543#comment-14392 Can you teach me how to reconfigure my can0py?I transfered to other place and i have to pay an0ther rel0cati0n fee to use it..Please..

]]> By: aika https://macuha.com/2010/03/internet/how-i-fixed-the-intermittent-connection-problem-of-my-smart-bro-canopy/#comment-14352 Sun, 02 May 2010 22:19:09 +0000 http://www.macuha.com/?p=2543#comment-14352 i haven’t called smartbro yet. but ive been having the same problem lately. i thought it was just a phase, but after more than a month it’s really bothering me now. the connection gets disconnected every 40min or so. ive had smartbro connection for more than a year now and this intermittent connection started happening just this march or april. it’s been pretty good until now. thanks for the tip.

]]> By: jb https://macuha.com/2010/03/internet/how-i-fixed-the-intermittent-connection-problem-of-my-smart-bro-canopy/#comment-14349 Sun, 02 May 2010 13:28:41 +0000 http://www.macuha.com/?p=2543#comment-14349 how do you configure your canopy? i mean how do open the control panel of the canopy to change the settings

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